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Contact

Contact Us

Address

Lyon – Auvergne Rhone-Alpes – FRANCE



After-Sales Service

sav@allee-astrale.com



Email

contact@allee-astrale.com

Near You

We are based in Lyon in the Auvergne Rhône-Alpes region.

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Frequently Asked Questions

How long will it take for my order to be delivered?

  • Delivery Times : Your order will arrive at its destination between 10 and 18 days after confirmation of receipt of your order. This timeframe applies to European countries.

What is the return policy?

1. Return Period Customers have the right to return any product purchased on Allée Astrale up to 14 days after receipt.

2. Product Condition To be eligible for a return, products must be in new, unused condition and in their original packaging. 3. Return Process

4. Return Fees

Return fees are initially the customer’s responsibility. However, these fees will be refunded along with the product amount when the return is processed, using the same payment method used for the purchase. 5. Refunds and Exchanges

Once the return is received and inspected, the refund will be issued to the original payment method used for the purchase. We do not offer product exchanges. 6. Excluded Products

All products purchased on Allée Astrale may be returned, provided they meet the conditions mentioned above. 7. Return Processing Time

Refunds will be issued within a maximum of 2 days after receipt and inspection of the returned product. You will be notified by email. Contact

For any questions regarding our return policy, please contact our customer service at sav@allee-astrale.com. Does Allée Astrale ship internationally?

Allée Astrale delivers worldwide, allowing everyone to transform their space into a starry galaxy, wherever you are. Our logistics partners ensure safe and efficient delivery so the universe can come into your home.

How do I contact customer service?

For any questions or assistance, our After-Sales Service is available. Contact us at
sav@allee-astrale.com and we will be happy to help you. How can I share my feedback with Allée Astrale?

For any feedback, contact us at

contact@allee-astrale.com and we will be happy to help you. What are the delivery costs?

At Allée Astrale, we strive not to charge you delivery costs. We are committed to keeping shipping costs at €0.

How can I track my order?

A few days after your order, you will receive a tracking number. You can easily track your order on the following website: https://parcelsapp.com/fr

Is my personal data secure?

Your personal data is a top priority at Allée Astrale. We use advanced security protocols and encryption measures to ensure all your information remains private and protected. Shop with confidence, knowing your privacy is secure with us.

Is it possible to modify or cancel an order after it has been placed?

GPT
Allée AstralYes, at Allée Astrale, you have the flexibility to modify or cancel your order free of charge before its final confirmation. If you wish to make changes or cancel your order, please contact us promptly at

sav@allee-astrale.com so we can process your request before shipping. What payment options are available?

At Allée Astrale, we offer a variety of secure payment options to meet your needs. You can pay for your purchases via Google Pay, PayPal, Apple Pay, or credit card. Choose the method that suits you best for a seamless and secure shopping experience.