Contact
Contact us
Address
Lyon – Auvergne Rhone-Alpes – FRANCE
After-sales service
sav@allee-astrale.com
E-mail
contact@allee-astrale.com
Near you
We are based in Lyon in the Auvergne Rhône-Alpes regions.
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Frequently Asked Questions
How long will it take for me to deliver?
- Delivery Times : Your order will arrive at its destination between 10 and 18 days after validation of receipt of your order. This deadline applies to European countries.
1. Return Period Customers have the right to return any product purchased on Allée Astrale up to 14 days after receipt.
2. Condition of the Products To be eligible for a return, products must be in new condition, unused and in their original packaging.
3. Return Process
4. Return costs Return costs are initially the responsibility of the customer. However, these costs will be refunded with the amount of the product when the return is processed, by the same payment method used for the purchase.
5. Refunds and Exchanges Once the return is received and inspected, the refund will be made to the original payment method used during purchase. We do not offer product exchanges.
6. Excluded Products All products purchased on Allée Astrale can be returned, provided they meet the conditions mentioned above.
7. Return Processing Time The refund is made a maximum of 2 days after receipt and inspection of the returned product. You will be notified by email.
Contact For any questions regarding our returns policy, please contact our customer service at sav@allee-astrale.com.
Does Allée Astrale deliver internationally?
Allée Astrale delivers worldwide, allowing everyone to transform their space into a starry galaxy, wherever you are. Our logistics partners ensure safe and efficient delivery so the universe can come into your home.
How do I contact customer service?
For any questions or assistance, our After-Sales Service is available. Contact us at sav@allee-astrale.com and we will be happy to help you.
How can I share my feedback with Allée Astrale?
For any feedback, contact us at contact@allee-astrale.com and we will be happy to help you.
At Allée Astrale, we strive not to charge you delivery costs. We are committed to keeping shipping costs at €0.
A few days after your order, you will receive a tracking number. You can easily track your order on the following website: https://parcelsapp.com/fr
Your personal data is a top priority at Allée Astrale. We use advanced security protocols and encryption measures to ensure all your information remains private and protected. Shop with confidence, knowing your privacy is secure with us.
Is it possible to modify or cancel an order after it has been placed?
Allée Astral
Yes, at Allée Astrale, you have the flexibility to modify or cancel your order free of charge before its final confirmation. If you wish to make changes or cancel your order, please contact us promptly at sav@allee-astrale.com so we can process your request before shipping.
What payment options are available?
At Allée Astrale, we offer a variety of secure payment options to meet your needs. You can pay for your purchases via Google Pay, PayPal, Apple Pay, or credit card. Choose the method that suits you best for a seamless and secure shopping experience.